Everstone Group increases investment in Servion Global

Mumbai, May 25, 2017 – The Everstone Group has increased its investment in leading Customer Experience Management (CEM) solutions provider Servion Global Solutions to around $74 million, on the back of its portfolio firm posting strong revenue growth and witnessing a significant jump in profitability.

Everstone and Solmark, an equity fund started by technology entrepreneurs, had initially acquired a controlling stake in Servion in November 2014 through Evertech Pte Ltd, Everstone Group’s technology investing platform.

The latest round also includes investments by a large part of Servion’s management team and the founders on the back of new customer wins and strong revenue and EBITDA growth.
Servion Global Solutions CEO Sameet Gupte said, “We aim to double our revenue in the next three years organically and are also keen to bolster our offerings by exploring strategic acquisitions in line with our vision.”

Servion’s latest revenue was US $75 million.

“The additional investment from Everstone endorses the confidence in the Servion growth story and we are excited to utilize the new capital to further scale-up our hiring and growth in markets across the US, UK, Asia and the Middle East,” Gupte said.

Our vision is to be a leader in the Customer Experience Management (CEM) space enabling enterprises to convert their customer touch points into long-lasting journeys and optimize the costs of their customer interaction channels. New customer wins and recognition from industry analysts is validating our vision, approach and focus,” added Gupte.

Fuelling Servion’s growth ambitions globally are major deals won by it recently. These include a contract with one of the largest US wholesale retailers to provide Omnichannel solutions, including its flagship ServIntuit platform, for customer analytics. It also includes delivering a cloud-based customer experience solution for a major telecom provider in Asia; winning a contract to improve the OmniChannel platform of a UK government agency; and providing an AI (Artificial Intelligence) powered virtual customer assistant solution for a leading retail bank in the Middle East.

Prateek Dhawan, Everstone MD and board member of Servion, said, “We’re excited about where Servion is headed as it adds more marquee clients, expands rapidly, adds new technology platforms to help its clients engage their customers more efficiently, and strengthens its talent pool.

We will continue to partner strongly with Servion to help it realise its global goals,” added Dhawan.

Servion has been recently recognized by Ovum, a market-leading research and consulting firm, in its On the Radar report for having “assembled a robust set of technologies rooted in the contact
center, but (which) can integrate with customer touchpoints and across the enterprise to help clients create a seamless customer journey and enterprise workflow”.

Servion also recently introduced ServCloud, its multichannel contact center-as-a-service solution with advanced reporting and predictive analytics, in the US market.

About Servion
Servion enables business transformation for enterprises in the area of customer experience management (CEM). Over the past two decades, Servion has evolved from being a single channel (voice) interaction expert to being an industry pioneer in omnichannel customer experience. Servion manages over 10 billion customer interactions annually across 60 countries, in six
continents. Servion’s CX experts based in the US, UK, UAE, Singapore, and India deliver measurable outcomes through consulting, advanced technologies and industry-specific IP platforms. For more information on Servion Global Solutions, please visit: www.servion.com

About Everstone Group
The Everstone Group is a premier India and Southeast Asia focused private equity and real estate investment firm with assets under management of approximately US $4 billion. Everstone has around 200 people working across six offices—Singapore, Mumbai, Delhi, Bengaluru, Mauritius and London. The firm’s strong presence and network in India and Southeast Asia allows its existing and new portfolio businesses to build operations in the region and beyond. Everstone has been awarded ‘Mid-Market Firm of the Year in Asia’ for 2016, as well as ‘Private Equity Firm of the Year in India’ by Private Equity International for six consecutive years from 2011 to 2016.

For more information, visit www.everstonecapital.com

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Canada Pension Plan Investment Board and IndoSpace Form Joint Venture ‘IndoSpace Core’

Key Highlights:

  • Canada Pension Plan Investment Board (CPPIB) and IndoSpace form IndoSpace Core, a joint venture that will focus on acquiring modern logistics facilities in India.
  • CPPIB has initially committed approximately US$500 million to the joint venture and will own a significant majority stake.
  • IndoSpace Core has committed to acquire 13 well-located industrial and logistics parks totalling approximately 14 million square feet, from current IndoSpace development funds
  • The venture also has the option to acquire an existing pipeline worth approximately US$700 million as well as participate in a future development pipeline.

 

Toronto, Canada/Mumbai, India – May 15, 2017: Canada Pension Plan Investment Board (CPPIB) and IndoSpace, India’s largest developer of modern industrial and logistics real estate, today announced the creation of IndoSpace Core, a joint venture that will focus on acquiring and developing modern logistics facilities in India. CPPIB has initially committed approximately US$500 million to the joint venture and will own a significant majority stake. IndoSpace Capital Asia will manage the new entity.

IndoSpace Core has committed to acquire 13 well-located industrial and logistics parks totalling approximately 14 million square feet, from current IndoSpace development funds. The joint venture will acquire the first nine facilities totalling approximately nine million square feet at closing, and the additional facilities within 24 months. The assets are prime industrial properties located in the top industrial and logistics hubs in India, including Chennai, Pune, Mumbai, Delhi and Bangalore.

Andrea Orlandi, Managing Director, Head of Real Estate Investments – Europe, CPPIB, said, “The strong fundamentals underlying the Indian manufacturing and retail sectors and growth in e-commerce, combined with the low stock of high-quality modern industrial real estate in the country, make this a compelling investment opportunity for a long-term investor like CPPIB. This joint venture gives us immediate scale and access to a significant development pipeline in a rapidly growing sector. IndoSpace is the leading industrial platform in India and we look forward to building a long-term partnership with IndoSpace and its sponsors through this joint venture.”

IndoSpace Core has the option to acquire additional industrial and logistics parks totalling approximately 11 million square feet, which are currently being developed by IndoSpace funds and are worth approximately US$700 million. IndoSpace Core will also opportunistically acquire stabilized assets from third parties across India.

Sameer Sain, Co-Founder and Managing Partner, Everstone Group, said, “As the leading owner and developer of logistics and industrial spaces in India, IndoSpace is excited to partner with CPPIB, one of the premier owners of industrial real estate globally. The combination of our expertise and a strong macro backdrop, including Make in India, the GST rollout and growth in e-commerce, will provide significant opportunities for this joint venture.”

About Canada Pension Plan Investment Board
Canada Pension Plan Investment Board (CPPIB) is a professional investment management organization that invests the funds not needed by the Canada Pension Plan (CPP) to pay current benefits on behalf of 20 million contributors and beneficiaries. In order to build a diversified portfolio of CPP assets, CPPIB invests in public equities, private equities, real estate, infrastructure and fixed income instruments. Headquartered in Toronto, with offices in Hong Kong, London, Luxembourg, Mumbai, New York City, São Paulo and Sydney, CPPIB is governed and managed independently of the Canada Pension Plan and at arm’s length from governments. At December 31, 2016, the CPP Fund totalled C$298.1 billion. For more information about CPPIB, please visit www.cppib.com or follow us on LinkedIn or Twitter.

About IndoSpace
IndoSpace (www.indospace.in) is the pioneer and largest provider of modern industrial and logistics real estate in India and currently has 21 industrial and logistics parks across India. It is a joint venture between the Everstone Group (www.everstonecapital.com) and Realterm (www.Realterm.com). The Everstone Group is a premier India and South East Asia focused private equity and real estate firm. Realterm is a multi-strategy private equity real estate operator whose industrial platforms, Realterm Logistics and Aeroterm, are industry leaders with over 300 operating and development properties in North America, Europe and India.

For more information:

Canada Pension Plan Investment Board
Dan Madge
Senior Manager, Media Relations
T: +1 416 868 8629
dmadge@cppib.com

Mei Mavin
Director, Corporate Communications
T: +1 646 564 4920
mmavin@cppib.com

IndoSpace
Kamil Zaheer
Executive Director, Corporate Communications
Everstone Group
T: +91 98115 38880
kzaheer@everstonecapital.com

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Burger King plans aggressive global expansion on India innovation

It has been quite a speedy ride for Burger King in India. Within two years of its launch, the fast food major has expanded its presence to 66 outlets in nine cities, and India master franchisee Everstone Capital has lined up $100 million for aggressive expansion plans over the next few years.

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