Servion hires IT services veteran Sameet Gupte as CEO

Mumbai, June 6, 2016 – Servion Global Solutions Ltd, a leading Customer Engagement Management (CEM) solutions provider, today announced the appointment of Sameet Gupte as its new CEO and Board member. The new appointment comes as the company aims to double sales within the next four years.

Gupte is an industry veteran with an established track record of building IT Services businesses across Asia, the United States, and Europe. Prior to joining Servion, Gupte was Executive Vice-President & Global Head of financial services for VirtusaPolaris, an IT consulting firm. Before that, he built and led successful businesses in North America and Europe for Headstrong and Genpact Capital Markets.

Gupte replaces Balakrishnan K. who has been elevated to Executive Vice Chairman of Servion’s Board. In his new post, Balakrishnan will play a more involved role in developing the company’s future vision.

“With his rich and diverse experience in global markets, Gupte will take the firm to the next level of growth, as well as increase its engagement with the growing digital and cognitive space that is focused on customer experience,” said Puneet Pushkarna, Chairman of the Board of Directors for Servion.

With the new high-level appointments, the board is being strengthened, as the firm moves to boost the current 20% growth that it is witnessing, and double its revenues in the next four years.

“With the company set for continued robust growth, I am excited to be working with Gupte on the firm’s wider strategy,” said Balakrishnan K.

As a part of its move to double revenues, Servion is strengthening its presence in the US, Britain, Australia, Southeast Asia and the Middle East.

“I feel privileged to be part of the Servion team. With my colleagues’ support, as well as the Board’s guidance, I plan to help Servion build a more robust, geographically diverse and scalable business,” said Gupte.

“Within the Digital space, customer experience is evolving as the single largest differentiator for major industries like BFSI, Telco & Healthcare,” Gupte added. “With its IP-based platforms Servion is perfectly positioned to establish itself as a leader in the Proactive Customer Management space, within these focused industries.”

Pushkarna added: “These management changes come at a time when Servion is further stepping up efforts to provide simple, effective and competitive offerings to companies that increasingly need real-time solutions and analytics in their customer interactions.”

Evertech, an SPV of Everstone Capital and Solmark, which owns a majority stake in Servion, said that the elevation of Balakrishnan and appointment of Gupte would align strategy more closely with the changing digital landscape and the increasing tempo of Servion’s operational moves.

“Mr Gupte and Mr Balakrishnan’s new roles show that Servion is entering exciting times and pushing growth assertively by ensuring even greater alignment between vision, strategy and operations,” Prateek Dhawan, MD at Everstone and a member of the Servion Board, said.

About Servion
Servion specializes in Customer Experience Management (CEM) solutions that help organizations design and deliver superior experience for their customers. With expertise spread across consulting, implementing and managing CEM solutions and technologies, Servion enhances the effectiveness and efficiency of customer interactions for over 600 organizations across more than 60 countries. On an average, Servion’s solutions handle over 10 billion multi-channel interactions every year across multiple channels and industry verticals. It helps transform the way people connect with enterprises. For more information on Servion Global Solutions, please visit: www.servion.com

About Everstone Group
The Everstone Group is a premier India and Southeast Asia focused private equity and real estate investment firm with assets under management of USD $3.3 billion. Headquartered in Singapore, Everstone has around 200 people working across five offices including Mumbai, Delhi, Bengaluru, and Mauritius. Everstone has been awarded ‘Private Equity Firm of the Year in India’ by Private Equity International for five consecutive years.
For more information, visit www.everstonecapital.com

About Solmark
Solmark is an equity fund started by a group of technology entrepreneurs who have launched and built several companies, and who bring expertise into all aspects of growing a company in a competitive global marketplace.
For more information, visit www.solmark.com

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Everstone to acquire controlling stake in Servion Global Solutions, ropes in Solmark as Partner

Mumbai, November 19, 2014 – Everstone Capital, along with Solmark, has signed an agreement to invest INR 403 crore (USD 66 million) for acquiring a controlling stake in Servion Global Solutions Ltd (Servion). The investment has been done through Evertech Pte Ltd, the Everstone Group’s technology investing platform.

Servion specializes in delivering cutting edge ‘Customer Interaction Management (CIM) solutions and applications for companies, enhancing customer interactions via the phone, internet, email, chat and social media. The company has revenues exceeding INR 350 crore in FY2014, a marquee customer base and global footprint of more than 60 countries.

Prateek Dhawan, Managing Director, Everstone, who led this transaction and will be joining the board of the company, said, “Servion’s cutting edge solutions and outstanding management team offer a unique and strong investment opportunity. Combining efforts with our long standing friends and partners at Solmark will enable us to propel the company’s growth to the next level.”

Balakrishnan K., CEO & Managing Director, Servion, said, “Servion is at an inflection point today. We aim to widen our footprint, design and adopt new age technologies, deepen our understanding of customer problems and as a result, positively impact every single interaction happening across the world. To enable us to get there, we need to make strategic investments in several critical areas, and this partnership with Everstone and Solmark will help us address that. We are excited about the partnership and we trust that their combined expertise, experience, and track record of partnering with management teams will help us achieve the shared vision of building a leading global business.”

Puneet Pushkarna, General Partner, Solmark, said, “We look forward to working with the talented management team and employees at Servion to accelerate the company’s growth and strengthen its leadership as a complete CIM solution provider. We are also excited to work with our friends at Everstone as partners and co-investors.”

Prateek Dhawan, Managing Director, Everstone and Puneet Pushkarna, General Partner, Solmark will be joining the board of Servion. The transaction, which was advised by Avendus Capital, will provide an exit to most of the existing financial investors and non-working promoters.

About Everstone Group
The Everstone Group is a premier India and South East Asia focused private equity and real estate investment firm. Headquartered in Singapore, Everstone has over 140 people working across five offices (Singapore, Mumbai, Delhi, Bangalore and Mauritius). Everstone was awarded the Private Equity Firm of the Year in India by Private Equity International for three consecutive years (2011, 2012 and 2013).
www.everstonecapital.com

About Solmark
Solmark, an ‘Entrepreneurs Equity Fund’, aims to partner with entrepreneurs to create global leaders in markets their companies serve. Founded by a group of tech entrepreneurs who have launched and built several successful companies, Solmark’s operating managers bring expertise in all aspects of growing a company in a competitive global marketplace, helping entrepreneurs grow and scale their business. Solmark has a presence in the Silicon Valley, New York, Washington DC, and Singapore.
www.solmark.com

About Servion
Established in 1995, Servion Global Solutions Ltd. specializes in Customer Interaction Management (CIM) solutions that help companies enhance customer interactions via phone, internet, email, chat and social media. With over 600 customers and 1000 installations in more than 60 countries, Servion’s products and solutions handle in excess of 7 billion voice/fax/Automatic Call Distributor (ACD)/Web/e-mail interactions per year. The company has an employee base of over 800. The CIM solutions are offered to a wide range of verticals such as banking and finance, telecommunications, business process outsourcing, transportation, retail, and hospitality.
www.servion.com

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